Return & Refund Policy

We at Nuqaat strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at .

Frequently Asked Questions

If you are unhappy with the product that you have received or need a size change, you can request a return for it from your Order Page (link).

Once the returned item(s) are received back, they will be checked and we will issue credits in your Nuqaat Wallet for the value of the products returned. (Cash on Delivery handling charges are non-refundable). You can then use these credits to place a new order.

Items will have to be unused and returned within 15 business days of delivery.

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 business working days from the date of raising the return request.

We request you to self-ship the product to us. We will credit your Nuqaat Wallet with credits worth Rs.100 in lieu of the shipping costs.

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or speed post to the following address:

Nuqaat Studio Pvt Ltd.
Rz/L-63, Dutta Niwas, Mahavir Enclave, Main Palam-Dabri Road, New Delhi 110045

Nuqaat Credits are store credits that can be utilised to make purchases on our website. You can view your available credits in your wallet here (link).

1 Credit is the equivalent of Rs. 1.00 while making a purchase and can be utilised during the checkout process.

Nuqaat Credits are non-transferable. They cannot be transferred to any other Nuqaat account or be converted to Indian currency and transferred to your bank account.

Nuqaat Credits are solely the equivalent of store credit on and should not be confused with any sort of banking or financial services.

No – credits do not have any expiry date and can be used with a future order.

Prepaid orders have the option of receiving refunds either in the form of credits in your Nuqaat wallet or back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.

Refunds for Cash on Delivery orders will only be issued as credits in your Nuqaat wallet.

Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

We do not accept Returns or Exchanges for inner wear in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at and we’ll help you out.

We do not accept Returns or Exchanges for socks in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at and we’ll help you out.

Please request a return for it from your Orders Page (link) and mention the error or defect in your order.

You can cancel your order from your Orders Page (link) if it has not yet been processed at our office. All orders are usually processed by 11 AM every working day. Orders containing Face Masks, DTG T-shirts, DTG Hoodies, DTG Pullovers, DTG Tank Tops, Posters, Mobile Covers, Coffee Mugs, Coasters and Fridge Magnets cannot be cancelled once these products have been manufactured as they are printed on demand.

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days.

Yes, the same product can’t be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.

If you have any further questions about the return/exchange policy then please contact us at .