Payment Information

We at Nuqaat strive to give you a streamlined checkout experience. However, in rare instances, things might go wrong while you are trying to place an order. Here are some frequently asked questions about payment related issues – in case your query is not addressed here, you can mail us at and our customer support team will get back to you as soon as possible.

Frequently Asked Questions

Yes it is! While checking out, your actual payment transaction will be made with our partner Payment Gateway – Razorpay. This is well established and secure payment gateway that is widely used by various businesses across India. Nuqaat Studio does not capture, process or save any sensitive information.

Our Payment Gateway partner accept UPI and all major Credit/Debit Cards (Visa, Mastercard, Rupay, American Express), Netbanking and Wallet options.

Once you are done with the transaction on the Payment gateway, you will reach the Thank You page on Nuqaat Studio confirming that your order was successful.

Additionally, you will also receive an e-mail with your order information and an SMS with a confirmation message. Your order will then be processed and dispatched from our warehouse – you can read more details on our Delivery Information Page.

Don’t worry! On rare occasions transactions can fail because of network issues between the Payment Gateway and the banks or your card operators. This may also happen if the Payment Gateway is experiencing high volumes as well.

Your money is absolutely safe and will either reach us or be refunded back to you by your bank.

Our customer team reconciles received payments and will manually process your order on the next working day. You will receive an order confirmation e-mail once this happens. 

In case you experience an error during your transaction – you can mail us at and we’ll be happy to help you out. Again, your payment is absolutely safe, so don’t worry.

Yes, you can. In case the first payment goes through as well, we can refund it back to you. You can mail us at and we’ll be happy to help you out.

Yes we do – keep your VPA handy while checking out and you can make the payment using your preferred UPI app.

Yes! We offer Free Shipping across India for all Prepaid orders above Rs.599. Cash on Delivery orders incur an additional COD handling fee that is charged by our courier partners – these charges are displayed during the checkout process before you confirm your order. 

In case of any Returns, Prepaid users have the option of receiving their funds back to their bank account/card/wallet whereas COD users will receive the amount only in the form of credits in their Nuqaat Wallet.

You can find more information on our Delivery Information (link) and Return Policy (link) pages.

We actively promote and encourage digital payments as they allow us to conduct business more efficiently.

Nuqaat Credits are store credits that can be utilised to make purchases on our website. You can view your available credits in your wallet here.

1 Credit is the equivalent of Rs.1.00 while making a purchase and can be utilised during the checkout process.

Nuqaat Credits are non-transferable. They cannot be transferred to any other Nuqaat account or be converted to Indian currency and transferred to your bank account.

Nuqaat Credits are solely the equivalent of store credit on  and should not be confused with any sort of banking or financial services.

If you have any further questions about Payments or any other policies, then please contact us at .